Frequently Asked Questions – Sky Connect Multifamily Solutions

Property Owners & Managers FAQ

We provide bulk TV (DIRECTV & streaming), high-speed internet, smart home automation, access control, package management, and dedicated resident support — all tailored to meet the needs of your property.

A bulk agreement allows services like TV and internet to be included in rent or fees for all units. This boosts NOI, simplifies billing, reduces churn, and increases resident satisfaction — all at a lower cost per unit.

Yes. We build tailored packages based on your budget, resident demographics, and property type — from luxury lease-ups to affordable housing.

We offer training, marketing materials, and a dedicated support line for property staff. You’ll also have an assigned account manager to ensure smooth operations and fast issue resolution.

Most installations are completed in 30–90 days depending on scope. We coordinate closely with your team to ensure minimal disruption and a seamless rollout.

Yes. We can integrate with many popular platforms and systems, including smart locks, thermostats, access control, and property management systems.

We’re the largest DIRECTV bulk dealer in the U.S., exclusively focused on multifamily. Our hands-on support, flexible packaging, and deep industry knowledge set us apart.

Resident FAQs

Depending on your property’s agreement, you may receive TV service (DIRECTV or streaming), internet, or smart home features like thermostats and door locks — all included at no extra cost.

Yes! We provide a direct customer support line for residents. If you're having an issue or need assistance, we’re here to help — no need to go through the leasing office.

In most cases, yes — but the services included through your property’s bulk agreement are significantly discounted and professionally supported by our team.

Activation instructions will be provided at move-in. If you need help getting started, our support team can walk you through the setup process.

Your services are typically active as long as you’re a resident at the property. There’s no need to start or stop service manually — it’s handled automatically with your lease.

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